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Visiting a Patient

Visits from family and friends are important to the health and recovery of our patients. Nebraska Medicine also considers issues such as adequate rest, privacy, security, infection control and confidentiality important to any hospitalization. Child visitation is welcomed when appropriate. Children must be accompanied by an adult at all times. Our goal is to create a calm, quiet and healing environment. Headphones and earplugs are available upon request. If you have a concern about the noise level in your area, please contact a member of your care team.

Finding a patient’s room:
Call 402-552-3344 to get a patient’s room number and directions.

Patient and Visitor Guidelines

Nebraska Medicine defines the term family as anyone who plays a significant role in a patient’s life. We understand this may include someone who is not legally related to the patient.

Members of family as recognized by the medical center may include:

  • Spouses
  • Domestic partners
  • Different-sex significant others
  • Same-sex significant others
  • A minor patient’s parents, regardless of the gender of either parent


  • Only two visitors at a time. Be respectful of other patients if you are sharing a room.
  • Keep visits short. Be sensitive to patient discomfort and the need for rest.
  • Visitors may be asked to leave in order to honor the patient’s privacy, provide medical care or to ensure safety.
  • Persons with infectious illnesses are asked not to visit. If you are not sure if you have a contagious condition, please speak with the nursing staff. Visitation may be restricted during outbreaks of infectious illnesses.

Visiting Hours

In general, hospital visiting hours are from 8:30 a.m. to 8:30 p.m. daily. The hours may vary based on the location and condition of the patient.


Visits are allowed outside regular visiting hours on the day of surgery. A special surgery waiting room is available on level two in Clarkson Tower.


Parents may visit any time, including overnight stays. Other visitors may visit during regular visiting hours. Grandparents and siblings may visit during regular visiting hours. Younger siblings may visit by special arrangement. Visitors under age 14 will be screened for illness.


Fathers may visit at any time. Others may visit from 8:30 a.m. to 8:30 p.m. daily. Siblings may visit by special arrangement with the nurse. Access to The Birth Place (level four, Clarkson Tower), The Baby Place, 4 West (level four, University Tower), and the Newborn Intensive Care Unit (level four, Hixson-Lied Center) is restricted as part of Nebraska Medicine’s Newborn Infant Security System. Visitors may be limited during the patient’s hospital stay and will be required to sign in upon entrance to the units.

Intensive Care and Special Care Units

Visiting hours are unit specific. Visitors should discuss visiting guidelines and appropriate visiting hours with the nursing staff. After 8:30 p.m., visitors may enter the Clarkson Tower Intensive Care Unit (ICU) through the Clarkson Tower main entrance; visitors may enter the University Tower Adult ICU through the Durham Outpatient Center. Upon security clearance, visitors will be issued a nametag at the security check-point. Families are asked to designate one family member to communicate with the nurse by phone to allow the nurse more time with the patient. Clergy may visit any time at the discretion of the patient’s nurse. Critical Care waiting areas are provided outside each intensive care unit.

Safety and Security

Patients Designated DO NOT ANNOUNCE (DNA)

Due to the nature of someone’s injuries, circumstances or personal requests, they may be designated as Do Not Announce (DNA.) If a patient is designated DNA, no information will be given out regarding this patient. Anyone inquiring about a patient who has been designated DNA, either in person or on the phone, will be told there is “no information available for that patient.”

Visitors of patients designated DNA must wear special wrist bands at all times in order to visit. Visitors may not transfer or tamper with their special wrist bands. The visitation guidelines and number of wristbands given to each family are determined by the patient’s condition, location and unique safety concerns.

Between the hours of 8:30 p.m. and 8:30 a.m., all visitors to the campus are required to check-in with Security. Only visitors wearing the designated wristbands will be allowed into the patient care areas.

Please discuss any questions or concerns regarding visitation with the nurses or a member of our Patient Relations team. Nebraska Medicine thanks you for your cooperation in maintaining a safe and healing environment.

Personal Belongings

We encourage you to send all non-essential belongings home. Any valuables should be checked in with security at the time of your admission. Nebraska Medicine assumes responsibility for these items only when they are properly deposited in the hospital Security office safe. You are responsible for these items if they remain in your room. This service is available 24 hours a day, seven days a week.

Smoking Policy

Nebraska Medicine provides a smoke free and tobacco free environment to all patients, whose health and welfare is our primary concern. Smoking and other use of tobacco is not permitted on Nebraska Medicine property. Your doctor can provide information about the use of alternative therapies, medications, nicotine patches and counseling.

Hand Hygiene

Good hand hygiene is the single most effective method of preventing the spread of germs. Germs can cause infections. Each patient and visitor plays an important role in preventing the spread of germs. Working together, we can prevent the spread of infection.

You can help prevent the spread of infection by:

  • Washing your hands or using hand sanitizer
  • Telling visitors not to visit you if they are ill (cold, flu, gastroenteritis, etc.)
  • Asking visitors and staff to wash their hands or use the hand sanitizer before and after visits
  • Covering your cough or sneeze with a tissue

Isolation Precautions

Your health-care provider may tell you that you need isolation precautions. Isolation precautions are used to decrease the risk of spreading a contagious illness. If you are placed under isolation precautions, you should not leave your hospital room unless there is a medical reason and you have been given instructions. It is important to follow the isolation precautions as explained by your healthcare provider. Health-care providers and family may need to wear a gown, gloves or mask before entering your room. Good hand washing is important to prevent the spread of infection. Everyone should wash their hands before entering and leaving the room. Information on your specific type of isolation is available upon request.

Flowers and Balloons

Live or dried flowers are not allowed in some patient care areas of the hospital. The nursing staff and the gift shop staff can help you make appropriate selections. While mylar balloons are acceptable, latex balloons are prohibited because of the potential hazards they pose for our patients, care providers and guests.

Gifts and Shopping

CornerStone Gifts

CornerStone Gifts is located on Level 2 of the Durham Outpatient Center. CornerStone Gifts is a full service gift shop offering fresh flowers, plants, jewelry, greeting cards, candy, magazines, books, toys, Mylar balloons, seasonal gifts and personal items. Major credit cards are accepted. Please call (402) 559-4198 to arrange for free floral and gift delivery anywhere on the main campus. Store hours are Monday through Friday 9 a.m. - 7 p.m. and closed on Saturdays, Sundays & holidays.

Clarkson Gift Shop

Clarkson Gift Shop is located on Level 1 near the main entrance to the Clarkson Tower Lobby. Clarkson Gift shop is a full service shop featuring many of the best known gift lines. You can find something for everybody - from baby to grandparents. We can fill your needs with a variety of candies, magazines and books, cards, balloons, sundries and wonderful bouquets of cut flowers or beautiful green plants. To order that special floral arrangement sent to a patient's room, call (402) 552-3290. Major credit cards are accepted. Store hours are Monday & Wednesday from 9 a.m. - 5 p.m., Tuesday, Thursday, & Friday from 9 a.m. - 7 p.m., Saturday & Sunday from noon - 4 p.m. and closed on holidays.

The Company Store

The Company Store at Nebraska Medicine is located on level one of Clarkson Tower near the entrance to Clarkson Cafe by the main elevators. The Company Store offers apparel, accessories and gift items bearing Nebraska Medicine brand. Most major credit cards are accepted. You can also shop The Company Store online by visiting During business hours, you can reach us at (402) 552-6409. Store hours are Monday through Friday from 10 a.m. - 2 p.m. and closed Saturdays, Sundays & holidays.

Well-Wisher e-cards

Friends and family can send their thoughts to our patients with an e-card through our Well-Wishers program. This service is free of charge. Visit the Well-Wiser e-Card webpage to select a colorful e-greeting and type your wishes. After typing a message and sending it, our team of volunteers will print the card in color and deliver it to the patient.

Sending Mail to a Patient

If your loved one is experiencing an extended stay at Nebraska Medicine, you can send them mail by using the following address format. Mail is delivered by volunteers Monday through Friday.

(Patient Name)
Patient Mail
Hospital Room #
P.O. Box 6159
Omaha, NE 68106-0159

Staying in Omaha

If you would like to stay close to the patient you are visiting at Nebraska Medicine, we have available rooms on campus. Please visit the Lodging and Transportation page for more information about your stay.


Make an Appointment

Call: 800.922.0000